Limited Warranty
Our limited warranty excludes components that come in contact with ink.
So that means the ink system, printhead and capping station are not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by Global DTF in Florida.
Must be sent in original packaging, Global DTF is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, Global DTF is not responsible for damage caused during self repair.
Comprehensive Warranty
This covers the whole printer including printhead and ink system.
If you have errors, clogging or any other issue you may send the printer to DTF2U for repair back to working condition or customer can self install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by Global DTF in Florida.
Must be sent in original packaging, Global DTF not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 3 printheads per year.
Printhead Warranty voided if non Global DTF inks are used.
Any printheads after 3 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to Global DTF at the customers expense. It is the customers responsibility to get the equipment back to Global DTF safely. Warranty does not cover damage in shipping due to poor packing.